Have a question? Explore the faq or contact support


Faq


General questions

I'm a photographer/cinematographer, how can I contribute?

Read our Call to Artists page for details on how and when we grow our artist pool. We look forward to seeing your work.


I want to start buying from Stocksy. How do I get started?

You can create a Stocksy login on our Sign Up page to begin making purchases, creating galleries, and more. Be sure to check out our VIP Services, including Comp Access and Creative Research, available to our corporate clients free of charge!


What payment options do you offer?

For standard pay-as-you-go purchases, we take credit cards (Visa, MasterCard, and American Express) and PayPal. For frequent purchasers, we also offer credit limit accounts and positive balance accounts (see below for more information).


How does my organization get set up with a credit limit account?

Please contact us at support@stocksy.com, and we will email you our credit limit request form to complete and return to us. Once approved, we will establish a credit limit for your company, and invoice you for your purchases.


Can I deposit funds to make future purchases?

Yes, our Client Relations team is happy to set you up with a positive balance account. Make quick deposits of any amount over $100 to your account via credit card when logged-in to your Stocksy account. Your cash deposits never expire. If you want to deposit over $5000 by credit card, please contact support@stocksy.com

If you’ll be paying by wire transfer, PayPal, or check, please contact support@stocksy.com with the following details so we can create an invoice for you:

  • Your Stocksy email login
  • Your preferred method of payment
  • The amount you wish to deposit (minimum $500 if not paying by credit card)
  • Your billing address

Once your funds have been received, they will be added to your Stocksy account so that you can begin making purchases against the balance you’ve deposited.


Do you offer subscription packages or image/video bundles?

We don’t offer subscription pricing at Stocksy. We want to offer our buyers clear, upfront pricing, with none of the pitfalls or confusion of a subscription model (like expiring credits). Instead, we have consistent pay-per-asset rates for all customers – starting at $15 for small images, up to $125 for extra large, and $75 for 720p videos, up to $400 for 4K ungraded originals.


Do you offer high-resolution comp. image/video access?

We want you to rock your client presentations, so we are happy to provide unwatermarked access to our largest image sizes, and 720p videos for testing and layout purposes. Please contact support@stocksy.com to request access to this feature.


Do you offer assistance finding images/videos in your collection?

Yes, our Creative Research team has a deep understanding of the Stocksy collection, and can help you quickly find the perfect images or videos for your projects. Please email us at research@stocksy.com with the information below, and we’ll create a gallery for you.

  • Requested due date
  • A brief description of what you’re looking for
  • Reference images/videos or a creative brief
  • How the images/videos will be used
  • Other relevant details such as image/video orientation, preferred number of people, feel, etc.

Can I purchase on behalf of my client?

Yes. Purchase on behalf of your client by adding their name to the optional Client Field at checkout. If you've forgotten to do this at the time of purchase, you can always add a note to the invoice retroactively by visiting your account Purchase History page, and clicking on the Add Note button.


How do I upgrade my purchase to a larger size / license?

You can upgrade your file and/or license by using our upgrade function. First, go to your Purchase History and find the purchase details. Once there, you will notice that next to each asset is an Upgrade button, which allows you to only pay the difference in price.


Are your images/videos model released?

Yes, we require that any image or video containing a recognizable person must have a model release on file before it is allowed into the collection. If needed, we’re happy to provide redacted copies of model releases upon request. For your peace of mind, you can find out if an asset has a model or property release by checking on the left hand side of an asset details page.


PRICES AND LICENSES

How much are your images and videos, and what size do I need?

To keep things simple, all of our images and videos are priced consistently. You will find a full breakdown of both sizing and pricing on each asset's page. For more information visit our Pricing Page


Can you tell me about your licensing options?

Our Standard Royalty Free image license includes the following:

  • Up to 250,000 copies in print
  • Worldwide, all media, unlimited time
  • Unlimited electronic impressions (web, eBook, etc.)
  • Commercial use, e.g., advertising, broadcast media, annual reports, story accompaniment (editorial), blog posts, websites, design elements, book covers, product packaging, etc.

Our Basic Royalty Free video license includes the following:

  • Unlimited number of worldwide projects and mediums, forever.
  • Unlimited electronic impressions (web, eBook, etc.)
  • Commercial use, including: advertising, broadcast media, story accompaniment (editorial), blog posts, websites, video game elements, films, etc.

You can also purchase Extended Licenses to allow specific additional uses including:

  • Multi-Seat: For use by more than one individual within your organization
  • Unlimited Print (Images Only): For printing over 250,000 copies of the image (Web use is always unlimited)
  • Products for Resale: For use in commercial products in which the image is a major design element or feature, e.g., greeting cards, t-shirts, mugs, posters, wallpapers, stickers, templates, apps, and screensavers
  • Market Freeze: Secures exclusivity for a set period of time from the date of asset purchase and includes complimentary Multi-Seat, Unlimited Print, and Products for Resale Licenses.

A complimentary Multi-Seat License is automatically included with the purchase of any Extended License.


Do you offer any rights-managed or editorial content?

No, all of the images and videos in the Stocksy collection are Royalty-Free. However, if your project requires exclusive use of an image or video, we offer a special Market Freeze license option. See our Pricing Page for more information.


Do videos come with audio?

No, Stocksy videos do not include audio.


What kinds of video files do you offer?

For every video clip we have a color corrected H.264 .MOV file that can quickly be added to any project. We also offer ungraded ProRes files for the most flexibility and quality. All clips are available in 720p or 1080p, or 4K/UHD when available.


Why do you charge GST when your prices are in USD?

Since we’re based in Canada, we have to charge Goods and Services Tax (GST) to our Canadian customers. Because we charge in US currency, however, we indicate GST in US dollars.


USING THE SITE

How can I narrow my search results?

Try the People, Distance and Format options next to your search results – these can significantly help to narrow in on what you’re looking for. You can also filter your results by gender, a specific country, a certain kind of composition, or any combination of the three.


What are galleries for and how do I use them?

Galleries offer an easy way to collect your favorite images and videos, grouped together by theme or project. To get started, click the + icon on a photo you want to save, then enter a title for your new gallery.

To access your galleries, use the icon on the top navigation bar. To share a gallery, simply copy and paste the gallery's URL, and share away! You can also use the social media buttons alongside each asset to share individual images and videos.


I’ve bought a license for a photo/video – how do I download it?

After purchasing your license, you’ll see a page with a link to download the photo or video. If you need to download the asset again in the future, you can do this in your Purchase History, found via your user account menu at the upper right corner of the page.


About Stocksy

How does Stocksy work?

We’re a cooperative, owned and run by all of our members. For more information, see our About Page.


Why do Stocksy images and videos look so darn good?

Thanks! We’re serious about quality. That’s why we’re so selective when it comes to the artists we invite to join us and the images and videos that we allow into our collection. In short, we do the work up front – so you don’t have to search through endless pages to find something great.

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Support Ticket

Contact Us

Phone

+1 (800) 997-1287

Direct

+1 (646) 863-4443


Address

#320 - 560 Johnson Street
Victoria BC, Canada
V8W 3C6